Privacy Policy

Last updated: May 29, 2026

1. Who We Are

This website is operated by Shenzhen Xinzhi Future Technology Co., Ltd. (hereinafter "Whispal", "we", "us", or "our"), registered at Room 801, Howe Technology Building, No. 2 Kejinan 8th Road, Nanshan District, Shenzhen, Guangdong, China.

2. Information We Collect

We may collect the following types of information when you use our website:

• Information you provide voluntarily: When you use our AI Customer Service chat, send a message through the contact form, or otherwise communicate with us, you may provide your name, email address, phone number, company name, and message content.
• Automatically collected information: When you visit our website, we may automatically collect technical usage data such as your IP address for security and performance purposes.
• Local storage: We use your browser's local storage to remember your language preference and display theme (light/dark mode). This data is stored on your device and is not transmitted to our servers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve our products, services, and website experience
• Protect the security and integrity of our website
• Comply with applicable legal obligations

4. AI Customer Service Chat

When you use our AI Customer Service chat feature:

• Your messages are processed by our AI system to generate responses and provide customer support.
• We use third-party AI service providers to assist in processing your messages. These providers are bound by data processing agreements and do not use your data for their own purposes.
• Your conversation data will not be used to train AI models.
• You are not required to provide any personal information to use the basic chat functionality.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our users

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw your consent for data processing
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at connect@whispal.com. We will respond to your request within 30 days.

8. Local Storage and Tracking

This website uses browser local storage (not traditional cookies) to remember your language and theme preferences. We do not use third-party analytics or advertising tracking tools.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including China where our servers are located. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place, including encryption of data in transit (HTTPS/TLS), access controls limiting data access to authorized personnel only, and compliance with applicable data protection laws. We do not transfer your data to countries deemed to have inadequate data protection without implementing supplementary measures.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: connect@whispal.com
• Address: Room 801, Howe Technology Building, No. 2 Kejinan 8th Road, Nanshan District, Shenzhen, Guangdong, China